Lord William Kelvin (1824 \u20131907) stated: “If you can not measure it, you can not improve it.”\u00a0 That theory is the basis of the Profit Blueprints\u00ae System.\u00a0 We start by measuring the numbers critical to your success and then work with you to reach your targets.\u00a0 We have the pleasure of working with Parts Managers who seize the opportunity to measure and improve the performance of their Departments.\u00a0 Here is how S\u00e9bastien Vanier does it:<\/p>\n
One French-Canadian Manager’s recipe for success:<\/p>\n
B<\/strong>ig H<\/strong>airy A<\/strong>udacious\u00a0G<\/strong>oals<\/p>\n + Real-Time Posting of Daily\/MTD Results<\/p>\n + Delicious Treat Rewards for Achievements<\/u><\/p>\n = Record-breaking Achievements Every Month<\/strong><\/p>\n Parts Manager S\u00e9bastien Vanier sets the standard for motivating the productivity of his staff, and that is just one of his many talents.\u00a0 For over 4 years, S\u00e9bastien has been motivating his staff with posting the Department\u2019s goals and the progress towards those goals.\u00a0 He admits, at first the employees were skeptical about the ambitious goals and daily posting of the numbers; \u201cbut once they saw the improvements in their efforts and in their paychecks, they appreciated it!\u201d<\/p>\n Besides Sales and Gross Profit goals, there is a lot of emphasis on answering the phones.\u00a0 To give all Parts Counter People a chance to earn more, he allows Tech Counter People to answer phones when the Tech Counter is slow, and the Wholesale Counter People are allowed to help out at the Tech Counter when Wholesale calls are slow.<\/p>\n BIG HAIRY AUDACIOUS GOALS<\/strong><\/p>\n S\u00e9bastien clearly embraces the philosophy of BIG Hairy Audacious Goals (BHAG), a term first proposed by James Collins and Jerry Porras in their 1994 book Built to Last: Successful Habits of Visionary Companies. <\/em>BHAG encourages visionary goals that are strategic and emotionally compelling.\u00a0 The folks who work for S\u00e9bastien know all about the goals because reaching individual goals is built into their pay plans.\u00a0 Each year, S\u00e9bastien reworks and fine-tunes the goals, as the employees continue to exceed them.<\/p>\n REAL-TIME POSTING OF DAILY & MONTHLY RESULTS<\/strong><\/p>\n Every employee knows where they stand on an hourly, daily, weekly, and monthly basis — thanks to the big-screen monitor in the Parts Department installed last year.\u00a0 Super Bowl worthy screens keep the numbers in front of the team\u2019s eyes.\u00a0 It\u2019s not just the Sales and Gross Profits that are monitored, the Incoming and Outgoing calls are tracked and shown in real-time. This measurement really took hold when the screens went up.\u00a0 Before he started tracking and rewarding the telephone efforts, the number of abandoned calls ran between 15% \u201418%, afterward that number dropped<\/u> to 8%.<\/strong><\/p>\n DELICIOUS TREAT REWARDS <\/strong><\/p>\n The Parts Employees don\u2019t have to wait for the end of the month to be rewarded.\u00a0 Incoming phone calls are monitored with the goal that all calls are being answered quickly and no one hangs up before the call is answered.\u00a0 He first rewarded them with Tim Horton donuts and coffee on the following day if no calls were lost.\u00a0 The staff complained that they were doing so well, they were gaining weight on all those donuts.\u00a0 So the higher goal was raised to have 5 days throughout the month with no hang-ups: Yahoo! It\u2019s Pizza Time!<\/p>\n S\u00e9bastien\u2019s efforts not only produce great numbers, they produce camaraderie among the staff.\u00a0 One week, there was a day when only 1 call was abandoned (that didn\u2019t count against Pizza), but all the staff got into good-natured ribbing, trying to figure which Counter Person should have gotten that call and what he might have been doing when he should have been answering that call. Lord William Kelvin (1824 \u20131907) stated: “If you can not measure it, you can not improve it.”\u00a0 That theory is the basis of the Profit Blueprints\u00ae System.\u00a0 We start by measuring the numbers critical to your success and then work with you to reach your targets.\u00a0 We have the pleasure of working with Parts Managers […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[25,26],"class_list":["post-54","post","type-post","status-publish","format-standard","hentry","category-dealership-best-practices","category-dealership-parts-department","tag-goal-setting","tag-parts-wholesale"],"_links":{"self":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/54"}],"collection":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=54"}],"version-history":[{"count":2,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/54\/revisions"}],"predecessor-version":[{"id":110,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/54\/revisions\/110"}],"wp:attachment":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=54"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=54"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThank you S\u00e9bastien for all of your efforts.<\/p>\n","protected":false},"excerpt":{"rendered":"