Keeping Customers happy is essential to not only retaining your current Customers but in adding new Customers to your Service Department. To keep your Customers happy go beyond a Yes and No question and gather information you can use to improve the Service Customer\u2019s experience.<\/p>\n
To get good CSI scores, Service Advisors frequently ask Customers if there is any reason the Customer wouldn\u2019t rate the service as excellent (or whatever the manufacturer deems the best score). Just like you might tell a waitress everything was fine, when in fact you may have no intention of returning, your Customers may be telling you the same thing.<\/p>\n
But what if the Service Advisor asks the question \u201cIs there anything I could do differently to make your next visit with us more enjoyable?\u201d<\/strong> Not only does this reinforce to the Customer that you care and you expect him or her to return, it also gives you invaluable information to improve all of your Customers\u2019 Service experiences. Make sure the Service Advisors thank the Customers with a smile for the Customer\u2019s input, regardless of the Customer\u2019s response. Have your Service Advisors do this for one week, log all of the responses, now look for areas where you can work to improve the Service experience at your Dealership.<\/p>\n","protected":false},"excerpt":{"rendered":" Keeping Customers happy is essential to not only retaining your current Customers but in adding new Customers to your Service Department. To keep your Customers happy go beyond a Yes and No question and gather information you can use to improve the Service Customer\u2019s experience. To get good CSI scores, Service Advisors frequently ask Customers […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,6,1],"tags":[],"class_list":["post-68","post","type-post","status-publish","format-standard","hentry","category-dealership-best-practices","category-dealership-service-department","category-general"],"_links":{"self":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/68"}],"collection":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=68"}],"version-history":[{"count":3,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/68\/revisions"}],"predecessor-version":[{"id":72,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/68\/revisions\/72"}],"wp:attachment":[{"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=68"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=68"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.profits4dealers.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=68"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}